शुल्क वापसी की नीति

We have a 3 day return policy, which means you have 3 days from receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, uneaten or unused, with invoice, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at marketing@adonagrocommodities.com. Please note that returns will be collected by our delivery partner. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at marketing@adonagrocommodities.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, uneaten or unused, with invoice, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 04 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 5 business days have passed since we’ve approved your return, please contact us at marketing@adonagrocommodities.com.

To be eligible for a return, your item must meet the following conditions:

• It is received damaged, expired, or incorrect.
• It is unopened, unused, and in its original packaging.
• You’ll also need the receipt or proof of purchase.
• Due to the nature of our products, which include dry fruits and other consumable goods, we do not accept returns for reasons such as change of mind, personal taste preferences, or minor packaging imperfections.